Terms & Conditions

TERMS AND CONDITIONS

A signature and proof of identity are required on delivery of all orders, at which point the customer will then be responsible for the goods. Any person who accepts the goods on your behalf constitutes evidence of delivery fulfilment and therefore responsibility is transferred from that moment.

If you do not receive your order, and it is returned directly to The StyleDrifterSHOP, you will be contacted to organise re-shipment.
The additional shipping cost to resend the order, will not be covered by The StyleDrifterSHOP and will require payment. If you do not wish to organise a redelivery of the order, the initial shipping fee will not be refunded.

If the package appears damaged or opened upon receiving your order, do not accept or open the package.

* If you do accept the package, notify The StyleDrifterSHOP customer service team immediately. The packaging must be kept for further verification, and may be requested to resolve any disputes (photographic evidence can be supplied).

* If you do not accept the package, and the order is returned directly to The StyleDrifterSHOP, you will be contacted to organise re-shipment, pending confirmation the order has been quality checked.

Please Note: All orders are subject to quality control checks and review, prior to shipment by our packing team.
If your order is damaged, or if there is an item missing from your order, please contact our customer service team immediately, quoting your order number.

RETURNS

To return your order, for either an exchange or refund, please follow the procedure outlined below - ensuring your return meets our return policy & terms.

RETURN PROCEDURE

  1. Contact The SyleDrifterSHOP customer service (info@styledrifter.com) within 7 days of receiving your order.
    Please specify your name, order number and item/s to be returned - nominating a request for either an exchange or refund.
  2. Once you have emailed you will receive a Return Authorisation Number (RAN) and return instructions.
  3. Within 7 days of receiving your RAN, return the item/s via trackable/secure postage to the address provided.
    Please note: return shipping costs are not covered by the StyleDrifterSHOP, and will not be included in your refund.
    If we do cover the cost of return shipment, it will be deducted from the refund total.
  4. The StyleDrifterShop will review the return and if eligible (meets the return policy per category requirements below), your refund or exchange will be processed.
    Please allow up to 10 business days for refunds to be processed, pending payment method/ financial institution.

*Exclusions apply, including sale items - please see below for more details (Exclusions).

RETURN POLICY

Clothing should be returned unworn, unwashed and in new condition, with the designer security tags attached.
Footwear should be returned unmarked, and in original undamaged packaging. Please include any additional accessories (e.g. dust bags / original designer shoe box) sent as a part of the order. The soles must not show any signs of wear.
Swimwear should be tried on over underwear, with the original hygiene sticker in place. Unless faulty, the StyleDrifterSHOP reserves the right to refuse an exchange or return if the hygiene sticker has been removed or tampered.
Pierced Jewellery is only eligible for return, if faulty or damaged.

All items should be returned with their original packaging and other accessories (dust bag, jewellery/shoe box etc) received with the original order.